- Located in Los Angeles, CA
Last updated: July 13, 2026
At Gam’s Glam, every piece is handcrafted with care and attention to detail. Because many of our products are handmade or custom-created, our return and refund policy is designed to protect both our customers and our small business. Please review the following policy before placing your order.
Custom cups and personalized items are created specifically for you based on your selected colors, design preferences, and other custom details.
All custom orders are final sale. Once production has begun, custom orders cannot be canceled, returned, exchanged, or refunded.
If you need to request a change to your order, please contact us within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee modifications once production has started.
Ready-to-ship items may be returned within 14 days of delivery if they meet all of the following conditions:
To request a return, email [email protected] with your order number and photos of the item. Please do not return merchandise without prior authorization.
For health and sanitary reasons, any drinkware that has been used, washed, or altered is not eligible for return or exchange.
If your order arrives damaged or defective, please notify us within 7 days of delivery by emailing [email protected] with:
Once reviewed, Gam’s Glam will replace the item whenever possible. If a replacement cannot be provided, we will issue a refund at our discretion.
Every Gam’s Glam creation is individually handcrafted. Slight variations in bead placement, decorative details, color patterns, or design are part of the handmade process and make each piece one of a kind. These natural variations are not considered defects.
We make every effort to display product colors as accurately as possible. However, actual colors may vary slightly depending on your screen, monitor, or mobile device settings.
All sale, clearance, promotional, and discounted merchandise is final sale and cannot be returned, exchanged, or refunded.
Eligible gift returns will be issued as Gam’s Glam store credit in the amount of the original purchase price. Store credit is non-transferable and cannot be redeemed for cash.
If you are unable to attend a public Gam’s Glam event:
If Gam’s Glam must cancel or reschedule an event, guests may choose either:
Private party deposits are non-refundable.
If you need to reschedule, please contact us as soon as possible. When availability allows, we will make every effort to accommodate one rescheduled date.
Cancellations made less than 48 hours before the scheduled event may result in additional charges if supplies have already been purchased or customized.
If a refund is approved, it will be processed to the original method of payment within 5–7 business days. Processing times may vary depending on your financial institution.
Customers are responsible for all return shipping costs unless the return is the result of our error or a verified defective item.
Gam’s Glam is not responsible for items that are lost or damaged during return shipping. We recommend using a trackable shipping service.
Gam’s Glam reserves the right to deny any return, exchange, refund, or cancellation request that does not comply with this policy.
If you have questions about your order or this policy, we’d be happy to help.
Gam’s Glam
Phone: (213) 254-5818
Email: [email protected]
Website: gamsglamexperience.com
We strive to respond to all inquiries within 3 business days.
